complaints
complaints
Under the Government Information (Information Commissioner) Act 2009 any person may complain about an agency’s conduct in relation to its functions under the GIPA Act.
A complaint cannot be made in relation to an agency decision that is reviewable under the GIPA Act. See the Review section for more information on reviewable decisions.
If the Information Commissioner decides to deal with the complaint, the aim will be to help the parties resolve the complaint using any measures considered appropriate including bringing the parties together for conciliation. The Commissioner may also conduct investigations into a complaint and, in certain circumstances, report the matter to the Minister responsible for the agency.
Complaints about agencies can be lodged with the Information Commissioner by calling 1800 INFOCOM (1800 463 626), emailing: oicinfo@oic.nsw.gov.au, writing to GPO Box 7011, Sydney 2001, or lodged in person at Level 11, 1 Castlereagh Street, Sydney 2000.
how to complain about the Office of the Information Commissioner
If you are dissatisfied with the level of service you have received from our office there are complaint mechanisms you can use. Read how to make a complaint about us fact sheet.